World Travel Awards (WTA) has announced that CROSSROADS Maldives will serve as the host venue for its Indian Ocean Gala Ceremony on 27 September 2026. The multi-island leisure and lifestyle destination will welcome travel industry leaders from across the region for the VIP reception.
Category: Travel News
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Cruise.co.uk unveils cruise and rail programme
Cruise.co.uk has launched a ‘Cruise & Rail Collection’ for 2027. Six exclusive itineraries are available, with the packages combining rail journeys, tours and a cruise.All departures can be booked now, with most available for a maximum of 25 guests. Highlights include:
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Specialized traveler support agents improve service quality by up to 21% compared to AI-solutions
24/7 Travel Partner Desk (247 tpd), a co-sourcing services company operating exclusively in the tourism sector, reports that traveler support delivered by industry-specialized human agents can improve service quality by up to 21% compared to AI-based solutions, according to its operational data.The findings show that human-led operations reach close to 90% quality performance in more than half of cases, with some achieving 100%. By contrast, AI-only support systems peak at 69% compliance, a figure that improves to 79% when human agents are involved in assisted models.
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Gary Torres joins HotelREZ as Vice President of Platform Strategy
HotelREZ Hotels & Resorts has appointed Gary Torres as Vice President of Platform Strategy, reinforcing the company’s strategic focus on strengthening its core platform capabilities to seamlessly connect, support and scale its global partner ecosystem in a secure, resilient and future‑ready way.